Terms & Conditions

About these terms

These Terms & Conditions explain the basis on which services are provided by The Tycho Retreat. By booking a session, you confirm that you have read and agree to these terms.

The Tycho Retreat provides wellbeing and holistic energy services, including in-person sessions in the West Midlands and online sessions.

The Tycho Retreat is operated by Toni Fletcher-Jennings, trading as The Tycho Retreat.

Business address: 118 Barrs Road, Cradley Heath, B64 7EZ.
Email: info@tychoretreat.com.

If you have a question or complaint about your booking or service, please contact me using these details so I can look into it and respond.

Bookings and appointments

Appointments are arranged directly with The Tycho Retreat and are subject to availability. Your appointment date and time will be confirmed with you before your session.

Please arrive at the agreed time for in-person appointments. If you are attending an online session, please ensure you are in a private, comfortable space where you are unlikely to be disturbed.

If you are running late, please let me know as soon as possible. Depending on the circumstances and appointments scheduled afterwards, it may not always be possible to extend your session beyond the original finishing time.

Payments and deposits

The cost of your session will be confirmed at the time of booking.

Some appointments require a deposit to secure the booking. Where a deposit is required, the amount and payment details will be provided when your appointment is arranged.

Any remaining balance is payable on or before the day of your session, as agreed when booking.

Cancellations and rescheduling

If you need to cancel or rearrange your appointment, please give at least 24 hours’ notice.

With at least 24 hours’ notice, any payment you have made will be transferred to a rearranged session at a mutually agreed time.

If you cancel with less than 24 hours’ notice or miss your appointment, I may retain an amount from your payment to cover the reasonable loss caused by the cancellation. This will take account of any costs saved and whether the appointment can be filled. Any remaining payment will be refunded or transferred, as agreed with you.

I understand that emergencies happen, so please get in touch as soon as you can to discuss your circumstances.

This appointment policy does not affect any statutory cancellation or refund rights you may have.

Bookings made by email, message or phone

Where statutory cancellation rights apply, you may cancel without giving a reason within 14 days starting the day after the booking contract is made.

To cancel, contact info@tychoretreat.com or send any other clear statement of your decision. You may use the cancellation form provided with your booking, but do not have to.

Refunds will be made within 14 days of notification, using the original payment method unless otherwise agreed.

If you want your session to begin within this period, I will ask for your express request. If you then cancel after the service has begun, a proportionate charge may apply for services already provided. Once fully provided, your cancellation right ends if you expressly requested early performance and acknowledged this consequence beforehand.

These rights take priority over the usual appointment cancellation policy.

Your session and wellbeing

The services offered by The Tycho Retreat are intended to support personal wellbeing and are complementary in nature. They are not a substitute for medical care, diagnosis, treatment or advice from an appropriately qualified healthcare professional.

Please let me know before your session about any relevant health information or circumstances that may affect your comfort or ability to take part.

You remain responsible for your own health and wellbeing and should seek appropriate medical or professional advice where necessary.

What to expect from your session

Every session at The Tycho Retreat is individual and will be shaped around the service you have booked and what feels appropriate for you at the time.

Experiences and responses to holistic and energy work vary from person to person, and no particular outcome or result can be guaranteed.

You are always welcome to ask questions. You can decline any part of a session, ask for an adjustment, or pause or stop at any time.

Confidentiality

Information you share with me in connection with your enquiry or session will be treated respectfully and confidentially.

There may be limited circumstances where information needs to be disclosed, for example where required by law or where there is a serious concern about safety. Where appropriate and possible, I would discuss this with you first.

For children and young people, confidentiality will be explained in an age-appropriate way. While I respect their privacy and do not routinely share the details of mentoring conversations with parents or guardians, information may need to be shared if I have concerns about their safety or wellbeing, or where I am required to do so by law.

Your personal information is handled in accordance with The Tycho Retreat’s Privacy Notice.

Children and young people

The Tycho Retreat provides wellbeing mentoring for children and young people as well as adults.

For clients under the age of 18, appropriate consent from a parent or legal guardian will be obtained before sessions begin. The nature of the mentoring, confidentiality and the circumstances in which information may need to be shared will be explained clearly to both the young person and their parent or guardian.

Other therapies and services may also be available to young people where appropriate. This will be discussed with the parent or guardian before a booking is confirmed.

Online sessions

Where a session is provided online, you are responsible for ensuring that you have a suitable device, internet connection and a private, comfortable space in which to take part.

Please make sure you are somewhere you feel able to speak freely and are unlikely to be disturbed during the session.

If technical difficulties prevent the session from going ahead or cause significant disruption, we will discuss whether the session can continue or needs to be rearranged.

Responsibility and results

I will provide services with reasonable care and skill. Each person’s experience is different, and no particular outcome or result can be guaranteed.

Sessions support personal wellbeing and reflection. You remain free to make your own choices about any suggestions discussed.

Nothing in these terms limits your statutory consumer rights or excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.

Gift vouchers

Gift vouchers are valid for 12 months from the date of purchase. The expiry date will be stated on the voucher, and the session must take place by that date unless an extension has been agreed with The Tycho Retreat.

Vouchers can be used towards the service specified, or another service by agreement. Please book ahead, as appointments are subject to availability.

Gift vouchers cannot be exchanged for cash, except where a refund is required by law. Appointments booked using a voucher are subject to the cancellation and rescheduling policy above. Any transfer to a date beyond the voucher’s expiry must be agreed with The Tycho Retreat.

Changes to services or appointments

Occasionally, I may need to cancel or rearrange an appointment because of illness or unforeseen circumstances. If this happens, I will contact you as soon as possible.

You can choose either to transfer your payment to a mutually agreed alternative appointment or receive a full refund of any payment made for the cancelled session.

Changes to these Terms & Conditions

These Terms & Conditions may be updated from time to time to reflect changes to my services, booking arrangements or legal requirements.

The version published on The Tycho Retreat website will be the current version and will apply to bookings made from that point onwards.

Last updated: 20th October 2026