Terms & Conditions
About these terms
These Terms & Conditions explain the basis on which services are provided by The Tycho Retreat. By booking a session, you confirm that you have read and agree to these terms.
The Tycho Retreat provides wellbeing and holistic energy services, including in-person sessions in the West Midlands and online sessions.
Bookings and appointments
Appointments are arranged directly with The Tycho Retreat and are subject to availability. Your appointment date and time will be confirmed with you before your session.
Please arrive at the agreed time for in-person appointments. If you are attending an online session, please ensure you are in a private, comfortable space where you are unlikely to be disturbed.
If you are running late, please let me know as soon as possible. Depending on the circumstances and appointments scheduled afterwards, it may not always be possible to extend your session beyond the original finishing time.
Payments and deposits
The cost of your session will be confirmed at the time of booking.
Some appointments require a deposit to secure the booking. Where a deposit is required, the amount and payment details will be provided when your appointment is arranged.
Any remaining balance is payable on or before the day of your session, as agreed when booking.
Cancellations and rescheduling
I understand that plans sometimes change. If you need to cancel or reschedule your appointment, please let me know as soon as possible.
Deposits are used to secure appointment time. Where sufficient notice is given, a deposit may be transferred to a rearranged appointment.
Late cancellations or missed appointments may result in the deposit being retained.
Your session and wellbeing
The services offered by The Tycho Retreat are intended to support personal wellbeing and are complementary in nature. They are not a substitute for medical care, diagnosis, treatment or advice from an appropriately qualified healthcare professional.
Please let me know before your session about any relevant health information or circumstances that may affect your comfort or ability to take part.
You remain responsible for your own health and wellbeing and should seek appropriate medical or professional advice where necessary.
What to expect from your session
Every session at The Tycho Retreat is individual and will be shaped around the service you have booked and what feels appropriate for you at the time.
Experiences and responses to holistic and energy work vary from person to person, and no particular outcome or result can be guaranteed.
You are always welcome to ask questions or let me know if you are uncomfortable with any part of a session.
Confidentiality
Information you share with me in connection with your enquiry or session will be treated respectfully and confidentially.
There may be limited circumstances where information needs to be disclosed, for example where required by law or where there is a serious concern about safety. Where appropriate and possible, I would discuss this with you first.
For children and young people, confidentiality will be explained in an age-appropriate way. While I respect their privacy and do not routinely share the details of mentoring conversations with parents or guardians, information may need to be shared if I have concerns about their safety or wellbeing, or where I am required to do so by law.
Your personal information is handled in accordance with The Tycho Retreat’s Privacy Notice.
Children and young people
The Tycho Retreat provides wellbeing mentoring for children and young people as well as adults.
For clients under the age of 18, appropriate consent from a parent or legal guardian will be obtained before sessions begin. The nature of the mentoring, confidentiality and the circumstances in which information may need to be shared will be explained clearly to both the young person and their parent or guardian.
Other therapies and services may also be available to young people where appropriate. This will be discussed with the parent or guardian before a booking is confirmed.
Online sessions
Where a session is provided online, you are responsible for ensuring that you have a suitable device, internet connection and a private, comfortable space in which to take part.
Please make sure you are somewhere you feel able to speak freely and are unlikely to be disturbed during the session.
If technical difficulties prevent the session from going ahead or cause significant disruption, we will discuss whether the session can continue or needs to be rearranged.
Responsibility and results
Holistic therapies, energy work and wellbeing mentoring are personal experiences, and individual responses will vary.
While sessions are offered with care and in good faith, The Tycho Retreat cannot guarantee specific outcomes or results from any therapy, mentoring session or other service.
You are encouraged to make your own choices about your wellbeing and remain responsible for any decisions or actions you take following a session.
Gift vouchers
Gift vouchers are valid for the period stated on the voucher and can be used towards the service specified, or as otherwise agreed with The Tycho Retreat.
Gift vouchers cannot be exchanged for cash. If an appointment booked using a gift voucher needs to be cancelled or rearranged, the usual cancellation and rescheduling terms will apply.
Changes to services or appointments
Occasionally, I may need to change or rearrange an appointment due to illness, unforeseen circumstances or circumstances beyond my control. If this happens, I will contact you as soon as reasonably possible and arrange an alternative appointment.
If I am unable to provide a service that has already been paid for, an appropriate alternative or refund will be offered.
Changes to these Terms & Conditions
These Terms & Conditions may be updated from time to time to reflect changes to my services, booking arrangements or legal requirements.
The version published on The Tycho Retreat website will be the current version and will apply to bookings made from that point onwards.
Last updated: September 2026